This course contains 8 units and can be completed in 3 months at the recommended pace of 8 hours per week:

• Unit 1: Introduction to Office Administration
• Unit 2: Office Design and Layout
• Unit 3: Record Management and Data Filling
• Unit 4: Relationship Management and Customer Service
• Unit 5: Business Communications
• Unit 6: Business Etiquette
• Unit 7: Diversity and Ethics
• Unit 8: Office Administration Trends and Issues

With our structured approach to learning, you can quickly gain valuable knowledge and skills. All courses include onboarding information, video lessons, multiple assessment opportunities, and monthly live Q&A sessions with a subject matter expert.

Upon successful completion of this course you should be able to:

1. Explain the role and functions of office personnel in business;
2. Differentiate between the features, benefits, and challenges of a traditional office and virtual offices;
3. Implement document management process and systems;
4. Describe the concept: Customer Relationship Management;
5. Discuss the principles and value of good customer service;
6. Demonstrate an understanding of the nature and process of business communication;
7. Develop effective business messages;
8. Demonstrate a basic understanding of business etiquette;
9. Discuss diversity and ethics as they relate to office administration; and
10. Provide an overview of the trends and issues in office administration.

This is an entry-level short course designed to teach you the fundamental principles and practices of administrative management. You can expect to gain practical skills in the following areas:

• Planning, organising, leading, and control of administrative duties
• Functions in a virtual office
  Filing and record management
• Customer service and complaint management
• Internal and external communication
• Meeting management
• Business ethics