This course contains 8 units and can be completed in 3 months at the recommended pace of 8 hours per week:

• Unit 1: An Overview of the South African Retail Industry
• Unit 2: Customer is King
• Unit 3: Communicating on the Floor
• Unit 4: Leading Retail Teams
• Unit 5: Running a Store Day-to-Day
• Unit 6: Stock and Merchandising
• Unit 7: Sales and Performance
• Unit 8: Career Planning and Growth

With our structured approach to learning, you can quickly gain valuable knowledge and skills. All courses include onboarding information, video lessons and multiple assessment opportunities.

Upon successful completion of this course you should be able to:

1. Demonstrate an understanding of the South African retail landscape and its key operational drivers.
2. Apply fundamental customer service and communication techniques in a retail setting.
3. Demonstrate effective communication by using verbal and non-verbal skills, interpreting team interactions, delivering clear instructions, and applying active listening to resolve problems.
4. Supervise and support retail team members using effective leadership and motivation strategies
5. Apply standard retail procedures by performing opening and closing tasks, maintaining store hygiene, monitoring security and safety practices, and reporting daily operational issues to supervisors.
6. Demonstrate understanding of retail stock and merchandising procedures by following correct stock receiving processes, identifying shrinkage risks and controls, implementing product displays, and monitoring shelf availability for replenishment.
7. Assist in managing sales targets, promotions and daily performance reporting
8. Plan your own career path in retail through goal-setting and skills development.

You can expect to gain practical skills in the following areas:

• Customer service management
• Stock and Merchandising principles
• Leadership practices
• Store operations
• Communication
• E-Commerce best practices
• Sales and performance enhancement